Privacy Policy

Last Updated: August 2026 | Effective Date: August 1, 2026 | Compliant with Information Technology Act, 2000

          Your Privacy Commitment: AK Infotech respects your privacy and is committed to protecting your personal data. This policy outlines how we collect, store, process, and safeguard your personal details when visiting or purchasing from our platform.
        

1. Information We Collect

When you browse or interact with shop.akinfotechcctv.in, we may collect the following information:

Personal Details: Full Name, Email Address, Phone Number provided during Google Auth login or order placement.
Delivery Address: Street Address, City, Pincode, State for shipping via Shiprocket.
Business Information: Company Name and GSTIN (if provided for B2B Tax Invoicing).
Device & Usage Data: IP address, browser type, and navigation activity to optimize website performance.

2. How We Use Your Data

We use your information strictly for legitimate business purposes:

Processing, confirming, and fulfilling your orders.
Generating B2B GST tax invoices and order receipts.
Generating Shiprocket courier shipping labels and providing live AWB parcel tracking updates via SMS/WhatsApp.
Providing dedicated customer support and processing warranty/RMA requests.

3. Data Protection & Secure Payments

We implement strict technical and organizational security measures to protect your data:

Zero Card Data Storage: We do NOT store debit/credit card details or UPI PINs on our servers. All financial transactions are securely processed via PCI-DSS compliant payment gateways (Razorpay).
Cloud Encryption: User profile and order history data is encrypted in transit and at rest using Google Firebase Cloud infrastructure.

4. Data Sharing & Third-Party Services

We never sell, rent, or trade your personal information to third parties. We share data only with authorized service partners required for order fulfillment:

Shiprocket Logistics: Delivery address and contact phone number for dispatching parcels.
Razorpay Gateway: Transaction amounts and payment confirmation tokens.
Google Cloud Services: Secure Firebase authentication and Cloud Firestore database hosting.

5. Your Rights & Data Access

You have full ownership of your data. You can access, edit, or delete saved delivery addresses at any time directly through your My Account profile page.

6. Contact Privacy Officer

For data inquiries, account deletion requests, or privacy concerns, please contact our Privacy Team:

AK Infotech Privacy Desk
No.19, Shop No: F22 & F23, 1st Floor, Uno Arcade A/C Complex,
Meeran Sahib Street, Mount Road, Chennai - 600002.
📞 Phone / WhatsApp: +91 9500673207
✉️ Email: admin@akinfotechcctv.in / akinfotechtn@gmail.com