AK INFOTECH RETURN & REFUND POLICY Hassle-Free Returns & Manufacturer Warranty Coverage
📞 Support: +91 9500673207 ✉️ Email: admin@akinfotechcctv.in

Return & Refund Policy

Last Updated: September 2026 | 3-Day Replacement Guarantee (Damaged or Different Item Only)

At AK Infotech, customer satisfaction and genuine hardware quality are our top priorities. We provide a transparent and straightforward return, exchange, and refund process for all our surveillance, CCTV, biometric, and networking products.

1. 3-Day Replacement & Return Window

We offer a 3-day replacement window from the date of physical delivery strictly under the following conditions:

  • Damaged in Transit: The product package or unit arrived physically damaged, broken, cracked, or crushed. (Must be reported within 3 days of delivery with photos/unboxing video).
  • Different / Incorrect Product Delivered: The product received differs in model, specifications, or brand from what was ordered on our store.

Please note: Returns or exchanges are not accepted for change of mind or subjective preference once the packaging seal has been opened, unless the product is damaged or different from the ordered item.

2. Conditions for Return & Exchange

To qualify for a replacement or refund under the 3-day policy:

  • The return must be initiated within 3 days of delivery.
  • The product must be in its original condition and packaging with all included accessories, power adapters, mounting brackets/screws, manuals, and warranty cards intact.
  • The device serial number (IMEI/MAC/S/N) must match our dispatch records.

Non-Returnable Items:

  • Products with missing serial numbers or tampered manufacturer seals.
  • Custom CCTV cable coils cut to custom lengths requested by the customer.
  • Items damaged due to physical mishandling, liquid exposure, or power surge after delivery.

3. Order Cancellation Policy

  • Before Dispatch: Orders can be cancelled free of charge prior to shipping dispatch by contacting our support team via WhatsApp (+91 9500673207) or email (admin@akinfotechcctv.in / akinfotechtn@gmail.com). Full refund will be processed to the original payment mode within 3-5 business days.
  • After Dispatch: Once an order is handed over to Shiprocket couriers, cancellation requests will incur courier transit charges. For COD orders, the ₹1,000 advance commitment is non-refundable if delivery is rejected at doorstep.

4. Refund Processing Timelines

Once a returned item is received at our Chennai store and passes quality inspection, refunds are processed as follows:

  • Prepaid Payments (Razorpay UPI / Cards / Netbanking): Refunded directly back to the original source payment account within 5 to 7 business days.
  • Cash on Delivery (COD) Returns: Refunded via IMPS / UPI transfer to the bank account details provided by the customer within 3 to 5 business days after receipt of the returned product.

5. Manufacturer Warranty & RMA Support

After the 3-day initial replacement window, all items are covered under their respective official manufacturer warranties (Hikvision, CP Plus, Dahua, Maxxion, Realtime, Trueview, Qubo). AK Infotech facilitates RMA warranty repair/replacement through authorized service centers.

6. How to Submit a Return Request

To initiate a return or replacement, please contact our support team with your Order ID:

AK Infotech Customer Support
No.19, Shop No: F22 & F23, 1st Floor, Uno Arcade A/C Complex,
Meeran Sahib Street, Mount Road, Chennai - 600002.
📞 WhatsApp / Phone: +91 9500673207
✉️ Email: admin@akinfotechcctv.in / akinfotechtn@gmail.com